Shipping policy

Shipping Policy

Last Updated: June 2025

Thank you for shopping with Fitness Plus.

We are committed to providing fast, reliable, and secure delivery services across Pakistan. Please read our Shipping Policy before placing your order.

1. Shipping Coverage

Fitness Plus currently delivers all across Pakistan.

For international orders, please contact our customer support before placing your order.

2. Shipping Charges

  • Free Shipping on all orders above PKR 3,000.

  • A Flat Shipping Fee of PKR 199 applies to orders below PKR 3,000.

  • International shipping charges are calculated separately based on the destination country, parcel weight, and courier rates.

3. Order Processing

  • All orders are processed within 1–2 business days after order confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Our team may contact you via Phone Call or WhatsApp (03167644339} to verify your order before dispatch.

4. Delivery Time

Estimated delivery times within Pakistan:

  • Major Cities: 2–4 Business Days

  • Remote Areas: 3–7 Business Days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.

5. Open Parcel Before Payment

At Fitness Plus, customer satisfaction is our top priority.

All Fitness Plus parcels are Open Parcel (Open Before Payment) enabled.

Customers are encouraged to open and inspect their parcel before making payment to verify that they have received the correct product and that it is in good condition.

If you receive the wrong or damaged product, please contact our customer support immediately, and we will resolve the issue as quickly as possible.

6. Courier Partners

Fitness Plus works with trusted courier companies, including:

  • PostEx

  • Leopards Courier

  • TCS
     

  • Trax

    The courier company may vary depending on your delivery location.

7. Order Tracking

Once your order has been dispatched, you will receive your tracking details via SMS, WhatsApp, Email, or Phone Call (where applicable).

You can also contact our customer support team to check the status of your shipment.

8. Cash on Delivery (COD)

Cash on Delivery (COD) is available across most areas of Pakistan.

To protect our customers and prevent fraudulent orders, Fitness Plus reserves the right to verify orders before dispatch.

Orders that cannot be verified may be cancelled.

9. Delivery Attempts

If the courier is unable to deliver your parcel because:

  • The customer is unavailable.

  • The delivery address is incorrect or incomplete.

  • The parcel is refused by the customer.

The parcel may be returned to Fitness Plus.

If the customer requests re-delivery, additional shipping charges may apply.

10. Shipping Delays

Although we always aim to deliver orders on time, Fitness Plus is not responsible for delays caused by:

  • Weather conditions

  • Public holidays

  • Courier operational issues

  • Natural disasters

  • Government restrictions

  • Incorrect shipping information provided by the customer

11. International Shipping

International shipping is available for selected countries.

Shipping charges, customs duties, taxes, and import fees (if applicable) are the responsibility of the customer unless otherwise agreed.

Delivery times vary depending on the destination country and customs clearance.

12. Returns & Shipping Charges

If a customer returns a product due to personal preference, dissatisfaction, or ordering the wrong size, the customer is responsible for the return shipping charges, as explained in our Return, Refund & Exchange Policy.

If Fitness Plus ships the wrong product, wrong size, or a damaged/defective item, Fitness Plus will bear all return and replacement shipping costs.

Contact Us

Trade Name: FITNESS PLUS

🌐 Website: www.fitnessplus.pk

📧 Email: info@fitnessplus.pk

📞 Phone / WhatsApp: +92 316 7644339

📍 Business Address:

Abdullah Colony, Hamza Ghous A/4 Street, Sialkot, Punjab 51310, Pakistan