Privacy policy

Privacy Policy

Last Updated: June 2025

At Fitness Plus, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.fitnessplus.pk, place an order, or communicate with us.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full Name

  • Mobile Number

  • Email Address

  • Shipping & Billing Address

  • Payment Information (where applicable)

  • Order Details

  • IP Address

  • Browser & Device Information

  • Website Usage Data

How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Contact you regarding your order.

  • Provide customer support.

  • Process returns, refunds, and exchanges.

  • Improve our website and customer experience.

  • Prevent fraud and unauthorized transactions.

  • Send promotional offers (only if you choose to receive them).

Cookies & Tracking Technologies

Fitness Plus uses cookies and similar technologies to improve your browsing experience.

We also use services such as:

  • Shopify

  • Meta Pixel

  • Google Analytics

These tools help us understand website traffic, improve our services, and measure advertising performance.

You may disable cookies through your browser settings; however, some website features may not function properly.

Cash on Delivery (COD)

For Cash on Delivery orders, we collect your name, phone number, shipping address, and order details solely to verify, process, and deliver your order efficiently.

WhatsApp & Customer Support

When you contact us via WhatsApp, phone call, email, or social media, we may collect the information you voluntarily provide in order to assist you with your inquiry, order, refund, exchange, or customer support request.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted service providers when necessary, including:

  • Shopify

  • Courier & Delivery Partners

  • Payment Service Providers

  • Customer Support Services

  • Government Authorities (where legally required)

These parties receive only the information necessary to perform their services.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

Although we use industry-standard security measures, no method of internet transmission or electronic storage is 100% secure.

Data Retention

We retain your information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Meet legal and accounting obligations

  • Resolve disputes

  • Prevent fraudulent activities

Your Privacy Rights

You may contact us at any time to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal information (where legally permitted).

  • Opt out of promotional communications.

Third-Party Links

Our website may contain links to third-party websites.

Fitness Plus is not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

Fitness Plus may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Fitness Plus

🌐 Website: www.fitnessplus.pk

📧 Email: info@fitnessplus.pk

📞 Phone / WhatsApp: +92 316 7644339

📍 Business Address:

Abdullah Colony, Hamza Ghous A/4 Street, Sialkot, Pakistan