Refund policy

Return, Refund & Exchange Policy

Last Updated: Jun 2024

At Fitness Plus, customer satisfaction is our priority. We proudly offer a 21-Day Money-Back Guarantee so you can shop with confidence.

21-Day Money-Back Guarantee

You may request a return within 21 days of receiving your order if you are not satisfied with the product.

To initiate a return, please contact us before sending the product back.

Email: info@fitnessplus.pk
Phone / WhatsApp: +92 316 7644339

Please do not return any item without first contacting our support team and receiving return instructions.

Return Eligibility

To qualify for a return:

  • The return request must be made within 21 days of receiving the order.

  • You must provide your order number or proof of purchase.

  • The product must not be intentionally damaged, altered, or misused.

  • Please return all original accessories (if applicable).

Return Shipping Charges

  • If the return is due to a customer's decision (including change of mind, dissatisfaction, or selecting the wrong size), the customer is responsible for the return shipping charges.

  • If the wrong product, wrong size, damaged product, or defective product was sent by Fitness Plus, we will bear all return and replacement shipping charges.

Refund Process

Once we receive and inspect your returned parcel, we will notify you of the inspection result.

If your refund is approved, your refund will be processed immediately after the returned parcel has been received and inspected.

  • Online payments will be refunded to the original payment method whenever possible.

  • Cash on Delivery (COD) orders will be refunded through Easypaisa, JazzCash, or the customer's bank account, according to the customer's preferred payment method.

Size Exchange Policy

If you need a different size, please contact our support team before returning the product.

If the customer selected the wrong size:

  • The customer will pay Rs. 300 as the delivery/exchange charge.

If Fitness Plus sent the wrong size:

  • The replacement will be provided completely free of charge.

  • Fitness Plus will bear all delivery and replacement costs.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos or videos. We will resolve the issue as quickly as possible at no additional cost.

Non-Returnable Items

The following items cannot be returned unless they are defective or incorrect:

  • Gift Cards

  • Clearance or Final Sale Items (if clearly marked)

  • Personalized or Custom-Made Products

Contact Us

Fitness Plus

Email: info@fitnessplus.pk

Phone / WhatsApp: +92 316 7644339

Return Address:
Abdullah Colony, Hamza Ghous A/4 Street, Sialkot, Pakistan